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When customers reply to the SMS

Some customers reply to your SMS, with a thank-you, a question or a STOP. Here is how Citypicked handles it and how you hear about it.

  • STOP (also UNSUBSCRIBE): the customer is unsubscribed and gets no more messages from you on any channel. Scheduled requests and reminders are canceled. They get a short confirmation.
  • START: the customer is subscribed again.
  • HELP or INFO: the customer gets a short answer with your business name and how to unsubscribe.
  • Any other reply we email to you, to the addresses under Settings, Notifications.