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Permission and unsubscribing

You don't want to bother anyone, and you want to be on the safe side. Here is how Citypicked asks for permission and how a customer unsubscribes.

  • Only send requests to customers who agreed, for example because they gave you their number.
  • Citypicked asks for permission on every send and records who confirmed it.
  • Every SMS and email has an unsubscribe link. Anyone who unsubscribes gets no more messages from you through Citypicked. With SMS, replying STOP works too.
  • If a customer asks you to stop, click “Actions” on one of their requests and then “Stop all messages to this contact”. They then get nothing more, by SMS, email or WhatsApp, and scheduled requests are canceled.
  • “Don't ask twice” makes sure a customer gets no second request for a while after one.
The “Actions” menu of a scheduled request: Send now, Cancel request, Stop all messages to this contact, Delete contact (privacy).