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Set up notifications

You don't want to check the app every day. Let Citypicked email you as soon as a customer is unhappy, and send a report once a week.

  1. Step 1:

    Open Settings, Notifications. Under “Recipients”, add the addresses that get the emails. Up to 10 are possible, for example yours and your store manager's.

    Settings, Notifications: recipients, private feedback right away, low rating and weekly report.
  2. Step 2:

    “Private feedback right away” sends an email as soon as a customer writes to you privately.

  3. Step 3:

    “Low rating” tells you when someone rates you low and writes no feedback. Low means a rating your star filter doesn't send on to review sites, usually 1 to 3 stars. We wait up to 15 minutes in case feedback follows; if it does, you get the feedback email instead.

  4. Step 4:

    The “Weekly report” arrives every Monday at 8:00 AM with the week's requests, stars and new feedback.