The email doesn't arrive
Your customer can't find the review request email? Here is how to find out whether it went out, and what you can do.
- Step 1:
Open Requests, find the customer under “Sent” and look at the status. “Delivered” means the email reached your customer's mailbox.
- Step 2:
Ask your customer to check the spam or promotions folder. The sender is your business name, and the subject asks about their visit.
- Step 3:
If it says “Not delivered” or “Address cannot receive emails”, the address is usually misspelled, for example gmial.com instead of gmail.com. Fix it and send again.
If no emails go out at all
- “Emails for this month used up”: you reached your monthly volume. Raise it under Settings, Plan & credits, or ask by SMS. During the trial at most 100 emails go out.
- “Email requests are paused”: many emails of your last requests didn't arrive, or several customers marked them as spam. To protect your sending, no email requests go out then. SMS, WhatsApp and QR codes keep working. Reply to our email about it and we'll look at it together.