The link doesn't open
A customer says the link in the message doesn't work, or your review page isn't active? These are the most common reasons.
- Links in texts start with citypicked.com/t/ and a short code. If the link was typed by hand or cut off when copied, it can't find the request. Send the request again: “Actions”, “Send again”.
- “This page is not active right now.” Then the location is archived. Restore it under Settings, Locations.
- If you changed your review page's link, your last 3 old links keep redirecting for 90 days. After that, an old link no longer leads to you. QR codes and links in requests aren't affected.
- After your plan ends, your review page stays online for 30 more days. While a payment is open, the page and QR codes keep working.
Test it yourself
- Step 1:
Open Review page and click “Open page”. That's how you see your page like a customer.
- Step 2:
Send yourself a request and open the link on your phone. If that works, the problem is that one link, not your page.